Shipping & Delivery Policy

• Orders above Rs.25,000 — free delivery anywhere in Pakistan
• Orders below Rs.25,000 — flat Rs.250 courier fee (TCS / Leopards)
• Orders above Rs.150,000 — free site visit included anywhere in Pakistan

• Lahore (in-store / same-city): Same-day or next-day delivery
• Punjab (Faisalabad, Rawalpindi, Sialkot, Gujranwala, Multan): 1 – 2 working days
• Sindh, KPK, Balochistan major cities: 2 – 4 working days
• Smaller towns & villages: 3 – 7 working days

We ship via TCS, Leopards, and DHL (for high-value or expedited orders). All shipments are tracked. You receive the tracking ID via WhatsApp once your order is dispatched.

• Available across Pakistan via TCS / Leopards COD service
• COD orders above Rs.50,000 require 25% advance via bank transfer or JazzCash to confirm
• Open / inspect the package in front of the courier before paying — refuse if damaged

• Free in-house installation across Punjab cities for any package or 4+ camera order
• Outside Punjab: technician dispatch fee applies (waived for orders > Rs.150,000)
• Mobile-app setup (Hik-Connect / DMSS / EZVIZ) included with every installation
• Installation typically completes in 4 – 8 hours depending on number of cameras

• Pay from UK, UAE, Saudi, USA, Europe via bank transfer, Wise, Western Union, or Remitly
• We deliver and install at your Pakistan property within 3 – 5 working days of payment confirmation
• Hik-Connect / DMSS / EZVIZ mobile app set up on your phone before installation team leaves the site

Inspect the package before signing for it. If you spot damage, refuse delivery and WhatsApp us immediately with photos. We will dispatch a replacement at no cost. Issues reported after 24 hours of delivery are evaluated case-by-case.

Within 4 hours of dispatch, you receive a WhatsApp message with the courier name and tracking number. You can track on tcsexpress.com or leopardscourier.com.